General

Presentpuppy.com is an e-commerce store for trendy dog jewelry owned by Samas Group Oy (Business ID 2561470-3).

The prices of e-commerce store contain value added tax (VAT) of 24%.

We reserve the right to price changes. We are not responsible for possible mistakes in product and material information.

Only customers over 18 years old can make the order.

We will not disclose personal or address information to third-parties and we will not use the information for advertising without customer’s consent.

We keep only customers name and address information, phone number, email address, and order information in our system. This information can only be accessed by the website’s administrators.

On this website, we use cookies to trace the efficiency of our advertisements.

We are a Finnish company and all our deliveries are done in Finland, so the final prices of jewelry are the prices presented on our website.

Delivery time

Jewelry is delivered usually within 2-5 business days.

Right to exchange and return for jewelry

The customer has the right to exchange and return within 14 days as per the Consumer Protection Act. In case you want to exchange the product, please contact https://presentpuppy.com/support/ first. The right to return applies only unused and marketable products in their original package. Customer pays postal fees for the return.

Always add the following documents to the return:
Return form
• copy of the order confirmation

You can print the return form here.
Return address:

Samas Group Oy
Kuurnankatu 6
80100 Joensuu
Finland

We will not receive returns after 14 days from the delivery.

Methods for delivery

We will deliver the products via Posti to your nearest post office or directly to your door. We will only deliver products to United Kingdom. If you are living in Finland, you can order our products from Samaskoru.fi.

Products will always be sent intact and well packed. If the product breaks during the Posti’s delivery, please be immediately in contact with your nearest post office and make a damage report. We are not responsible for products that break during the delivery, but you can contact our customer service via our Contact-page (Link opens in a new window), and we will gladly help you to solve the problem.

Delivery costs

We offer free shipping on all orders.

Terms of Payment

Payment methods

With Klarna Checkout-service you can shop in the internet easily, flexibly, and securely. By answering for a few easy questions, you can confirm the service identification and pick the payment method that suits you best.

The available possibilities are invoice, instalment, online banking, and credit cards – all of them equally safe! By using Klarna Checkout-service you accept the terms of Klarna AB (556737-0431, Sveavägen 46, 11134 Stockholm). The terms can be found in the checkout.

If you have any question related to payment, please be in direct contact to Klarna customer service. You can find the contact information, My Klarna-service, and other useful information from https://www.klarna.com/uk/customer-service.

Contact information

Presentpuppy.com / Samas Group Oy
Business ID: 2561470-3
Kuurnankatu 6
80100 Joensuu

Our company works only as an e-commerce store, so in the address above there is only our office space where we don’t receive customers. We will receive the returns only in the return address that can be found in the return instructions.