Terms of service


General

Presentpuppy.com is a e-commerce store owned by Samas Group Oy (Business ID 2561470-3).

We reserve the right to price changes. We are not responsible for possible mistakes in product and material information.

Only customers over 18 years old can make the order.

We will not disclose personal or address information to third-parties and we will not use the information for advertising without customer’s consent.

We keep only customers name and address information, phone number, email address, and order information in our system. This information can only be accessed by the website’s administrators.

On this website, we use cookies to trace the efficiency of our advertisements.

Delivery

When will I get my order? 

It takes 3-7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on  your location, but can be estimated as follows:  USA: 5-​8 business days

Where will my order ship from?  
We work with an on-demand order fulfillment company with facilities worldwide!
 
Will I be charged customs for my order?  
An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.
 
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:  
● Check your shipping confirmation email for any mistakes in the delivery address.  
● Ask your local post office if they have your package.  
● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at https://presentpuppy.com/pages/contact-us with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but  shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like ​USPS ZIP code lookup ​to make sure you get it right!

Returns

What’s your return policy?
We don’t offer returns and exchanges because all the items are custom made, but if there’s something wrong with your order, please let  us know by contacting us at https://presentpuppy.com/pages/contact-us!

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at https://presentpuppy.com/pages/contact-us with photos of wrong/damaged  items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section. 

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let  us know at https://presentpuppy.com/pages/contact-us within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!

Delivery costs

  • Wall art $9.99.
  • Phone cases $4.99.

Terms of Payment

Payment methods
All transactions are secure and encrypted.
You can pay with following payment methods:
Credit cards (Powered by Stripe)
PayPal

Contact information

Presentpuppy.com / Samas Group Oy
Business ID: 2561470-3
Kuurnankatu 6
80100
Joensuu

Our company works only as an e-commerce store, so in the address above there is only our office space where we don’t receive customers. We will receive the returns only in the return address that can be found in the return instructions.